Effective October 15, 2023
PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASE
Product Guarantee, Warranty, and Rescission
APLGO offers a 100% 30 day money-back satisfaction guarantee (less shipping charges) to all Prime Customers, retail customers, and Associates. Products shipped directly to a Prime Customer by the Company must be returned to the Company and the refund will be issued to the Customer by the Company. Products delivered to a retail customer by an Associate must be returned to the selling Associate, and it shall be the responsibility of the Associate to issue the refund to his or her retail customer. Every Associate is bound to honor the retail customer guarantee. If, for any reason, a retail customer is dissatisfied with any APLGO product, the retail customer may return the unused portion of the product to the Associate from whom it was purchased, within 30 days, for a replacement, exchange or a full refund of the purchase price (minus shipping costs). This product satisfaction guarantee does not apply to products damaged by abuse or misuse, and shipping costs are not refundable. Associates shall disclose the terms of the warranty to his/her customers at the time of sale and shall also point out this warranty information on the sales receipt and product literature.
If an Associate returns more than $500.00 for a refund in any 12 consecutive month period, the request will constitute the Associate’s voluntary termination of his/her Associate Agreement, and the refund will be processed as an inventory repurchase pursuant to Section 8.3, and the Associate’s Agreement will be terminated and his or her APLGO business will be canceled.
A Customer or Independent Associate who is a recipient of a damaged or incorrect order must notify the Company within thirty (30) calendar days from receipt of the order and follow the procedures as set forth in these Policies.
The Satisfaction Guarantee only applies to APLGO US products purchased by Customers from an authorized seller in an authorized sales channel. The Satisfaction Guarantee does not apply to sales made by unauthorized sellers or on unauthorized sales channels.
Federal and state law requires that a retail customer who makes a purchase of $25.00 or more has three business days (excluding Sundays and legal holidays) (5 business days for Alaska residents and 15 business days in North Dakota for Individuals age 65 and older) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form or sales receipt. When an Associate makes a sale or takes an order from a retail customer who cancels or requests a refund within the three-business day period, the Associate must promptly refund the customer's money as long as the products are returned to the Associate in substantially as good condition as when received (five business days for Alaska residents).
Associates must notify their Direct and Prime Customers that they have three business days (excluding Sundays and legal holidays) (5 business days for Alaska residents and 15 business days in North Dakota for Individuals age 65 and older) within which to cancel their purchase and receive a full refund upon return of the products in substantially as good condition as when they were delivered. Associates should also notify their Direct Customers and Prime Customers about these time limits at the time they enroll as a Direct Customer or Prime Customer and place their first order. Products shipped directly to a Prime or Direct Customer by the Company must be returned to the Company and the refund will be issued to the Customer by the Company. Direct and Prime Customers may contact the Company for a “call tag” that will provide return shipping back to the Company at no cost to the Customer.
Associates MUST verbally inform their customers (retail, Direct, and Prime) of this right of rescission, they MUST provide their retail customers with TWO copies of a retail receipt at the time of the sale and MUST point out this cancellation right stated on the receipt. If a Customer places an order online, the Company will provide the Customer with the receipt. Associates must ensure that the date of the order or purchase is entered on the Retail Sales Receipt. All retail customers must be provided with two copies of an official APLGO Retail Sales Receipt at the time of the sale. The back of the receipt provides the customer with written notice of his or her rights to cancel the sales agreement.
Return of Inventory and Sales Aids by Associates Upon Termination
Upon termination of an Associate’s Agreement, the Associate may return Starter Kits, products, and sales aids that he or she personally purchased from APLGO (purchases from other Associates or third parties are not subject to refund) that are in Resalable (see Definition of “Resalable” below) condition and which have been purchased within one year prior to the date of termination. Upon receipt of a Resalable Starter Kit and/or Resalable products and sales aids, the Associate will be reimbursed 90% of the net cost of the original purchase price(s), less any amounts or compensation the Associate received on account of the purchase of the returned products. Neither shipping and handling charges incurred by an Associate when the Starter Kit, products or sales aids were purchased, nor return shipping fees, will be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account. If an Associate was paid a commission, rebate, or any other form of compensation based on a product(s) that he or she purchased, and such product(s) is/are subsequently returned for a refund, the commission, rebate, or any other form of compensation that was paid based on that product purchase will be deducted from the amount of the refund.
Products and Sales aids shall be deemed "resalable'' if each of the following elements is satisfied: (1) they are unopened and unused; (2) packaging and labeling has not been altered or damaged; (3) they are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; (4) they are still in the current inventory of APLGO; (5) the expiration date(s) for any returned products has not passed; and (6) they are returned to APLGO within one year from the date of purchase. Any merchandise that is clearly identified at the time of sale as non-returnable, discontinued, or as a seasonal item, shall not be resalable. Enrollment Fee and Annual Fee are not refundable except as required by applicable state law.
A Montana resident may cancel his or her Associate Agreement within 15 days from the date of enrollment and may return his or her Starter Kit for a full refund within such time period.
When a bank forcibly reverses a credit card transaction, returning funds to the cardholder, it is known as a chargeback. Chargebacks are usually issued when fraudulent purchases have been made on a person’s credit card. When APLGO receives a chargeback notice, the account in which the product was purchased is immediately blocked, and all related services in the account are deactivated. In the interest of caution, APLGO considers chargebacks to be the result of fraud and suspends all accounts for 30 days or until the issue is addressed. If the matter is not resolved beyond 30 days, the account is eligible for termination. APLGO reserves the right to charge $50 to reinstate an account that has been inactivated due to a chargeback notification.
Procedures for All Returns
The following procedures apply to all returns for refund, repurchase, or exchange:
All items must be returned by the Associate or customer who purchased it directly from APLGO.
All items to be returned must have a Return Authorization Number which is obtained by calling the Associate Services Department. This Return Authorization Number must be written on each carton returned.
The return is accompanied by:
The original packing slip with the completed (and signed Consumer Return information, if applicable);
The unused portion of the item(s) in its/their original container.
Proper shipping carton(s) and packing materials are to be used in packaging the items(s) being returned, and the best and most economical means of shipping is suggested. All returns must be shipped to APLGO shipping prepaid. APLGO does not accept shipping-collect packages. The risk of loss in shipping for returned items shall be on the Associate. If the returned items are not received by the Company’s Distribution Center, it is the responsibility of the Associate to trace the shipment.
If an Associate is returning merchandise to APLGO that was returned to him or her by a personal retail customer, the product must be received by APLGO within ten (10) days from the date on which the retail customer returned the merchandise to the Associate and must be accompanied by the sales receipt the Associate gave to the customer at the time of the sale.
If the retail Customer requests a refund, the Associate who sold the product to the retail customer must immediately refund the retail Customer’s purchase price (Retail Customers must return merchandise to the Associate who sold it to them; APLGO will does not accept returned merchandise directly from retail Customers unless the Associate fails to meet its obligation to facilitate the return).
No refund or replacement of any items will be made if the conditions of these rules are not met.